We unfortunately can not offer an exchange on the item you wish to return.
Please take extra care when trying on your new purchase, as any items marked with make-up, fake tan, lotions etc will not be eligible for a refund. All items must be returned in the condition they were received, with tags still attached.
You need to notify us of your return. We would recommend you to obtain a tracking number for your parcel when posting back to us. Parcels which are lost in the post will not be eligible for a refund. We would advise you to keep hold of your postage receipt until your refund reaches your account.
HOW TO RETURN YOUR ITEM
We do not offer free or prepaid returns.
Please fill in the details on your packing sheet enclosed inside your parcel. If you have lost your packing sheet, you can pop a note in your parcel, with your full name telephone number and address along with the description for the items you are returning.
Please post your returns to:
STARTOFF UK
Unit 30 M11 Business Link, Parsonage Lane
Stansted, Essex
CM 24 8GF,
United Kingdom
Underwears, swimwears are NON RETURNABLE FOR HEALTH AND HYGIENE REASONS.
ITEMS ALSO PURCHASED FROM OUR SOCIAL MEDIA LIVES, WILL BE OFFERED A STORE CREDIT ONCE WE RECEIVE YOUR RETURN.
FAULTY ITEM?
We are very sorry you have received an item which is faulty, or the incorrect item in your delivery. We will help you in rectifying this as soon as possible.
Please email enquiries@startoff.uk with the image of the item showing the fault, a description of it and your order details. We will contact you within 24 hours.
Returns
You can return any unwanted Clothing item to us for a refund up to 14 days after purchase, provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. please contact us via email to discuss the problem you are concerned about first. If you want to return your order, please notify us by email or Whatsapp live chat firstly, stating the reason and the order number within 14 days.Unfortunately any items which are found to have make-up or other stains or marks on the garment cannot be refunded unless they are faulty. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that hygiene seals are not removed from garments and shoes are only tried indoors.
Please note that we cannot offer refunds on underwears, or swimwear (if the hygiene seal has been removed) for health and hygiene reasons.
Please also note that we cannot offer refunds on items purchase from our social media lives, only a store credit would be given once items are returned back to us in its original state.
We do not offer refunds on SALE items, but store credits.
This may not apply if your item is faulty or the product is of unsatisfactory quality. If you have a query about a refund on an item you have purchased please e-mail enquiries@startoff.uk
Returns: wigs and hair extensions
At our website your complete satisfaction is our top priority. We offer the return instruction. Before you want to return wigs or hair extensions, please contact us via email to discuss the problem you are concerned about first. If you want to return your order, please notify us by email or Whatsapp live chat firstly, stating the reason and the order number within 7 days of receipt. And ask the customer service staff for the return address. Please do not return the goods without permission. We may not receive your return goods, then we will not refund
Items must be in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. Unfortunately any items which are found to have been tampered with, Cosmetic, make-up or other stains or marks on them, cannot be refunded unless they are faulty. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that hygiene seals are not removed from products.
